Refund Policy

Last updated: 12 August 2026

Returns & exchanges

Due to hygiene reasons, jewellery items are non-returnable and non-exchangeable. We accept exchange or replacement only in the following cases:

• You received the wrong product
• You received a damaged product
• The product has a manufacturing defect

To be eligible, please share an unboxing video within 24 hours of delivery, showing the sealed package being opened. Products must be unused and in original packaging.

Refunds

Where a refund is approved (e.g. an order cancelled before dispatch, or a verified damaged/wrong/defective item that can't be replaced), the amount is refunded to your original payment method (UPI/bank transfer) within 5–7 business days of approval.

Contact us

To report a wrong, damaged, or defective item, message us within 24 hours of delivery at theeluraedit@gmail.com or on WhatsApp at +91 87082 83031, with your unboxing video attached.